Privacy Policy

Last updated: 26 October 2026

[LEGAL BUSINESS NAME] ([US LLC — STATE + FILE NUMBER]), trading as Moosehorn ("we", "us"), respects your privacy. This policy explains how we collect, use and protect personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

What we collect

• Order details: name, email, phone, shipping address and what you bought.
• Payment details: handled directly by our payment provider. We never see or store your full card number.
• Marketing preferences: whether you agreed to receive emails from us.
• Website data: device and browser information, pages viewed and how you arrived (for example, from an ad), collected with cookies and similar technologies.

How we use it

• To process, ship and support your order.
• To send order emails (confirmation, shipping, returns).
• To send marketing emails, only if you opted in. Every marketing email has an unsubscribe link, in line with Canada's Anti-Spam Legislation (CASL).
• To measure and improve our ads and website.
• To prevent fraud and meet legal obligations.

Who we share it with

• Payment processors.
• Fulfilment partners and carriers, to pack and deliver your order.
• Email and analytics providers, including Meta (Facebook/Instagram) for ad measurement.

Some of these providers store data outside Canada (for example, in the United States or China), where it may be subject to local laws. We do not sell your personal information.

Your choices and rights

• You can access or correct your personal information, or ask us to delete it, by emailing us.
• You can unsubscribe from marketing emails at any time with the link in any email.
• You can control cookies in your browser settings.

Security and retention

We protect your information with reasonable safeguards and keep it only as long as needed for the purposes above or as required by law.

Complaints

If you have a privacy concern, email us first. You can also contact the Office of the Privacy Commissioner of Canada.

Contact

[LEGAL BUSINESS NAME] · [US LLC — STATE + FILE NUMBER]
[BUSINESS ADDRESS]
support@getmoosehorn.com